Privacy Policy
What we collect through this site, why we collect it, and what we do with it.
Eden Arborist ("we", "us", "our") operates the website at edenarborist.com. This policy explains what information we collect through the site, why we collect it, and what we do with it. We have kept it in plain language on purpose.
Information you give us
The quote form on this site asks for your name, email address, phone number, and a short message about the work you need. You choose what to put in that message. We only ask for what we need to understand the job and get back to you.
If you call or email us directly, we keep that correspondence so we can follow up and keep track of work we have discussed or completed for you.
Information collected automatically
Like most websites, our hosting provider records standard technical information when a page is requested, such as the requested address, the date and time, general location derived from network data, and the browser and device type. This is used to keep the site running and secure. It is not used to build a profile of you.
How we use your information
- To respond to your inquiry and answer questions about your trees
- To schedule a site visit and prepare an estimate
- To carry out and follow up on work you have hired us to do
- To keep records of jobs, estimates, and correspondence
We do not send marketing email or text messages from form submissions unless you ask us to.
How we share your information
We do not sell, rent, or trade your personal information.
We share it only in these situations:
- Service providers. We use third-party providers to host the website, deliver form submissions to our inbox, and manage email. They handle your information only to provide those services to us.
- Legal requirements. If we are required by law, subpoena, or court order to disclose information, we will comply.
- Safety. If disclosure is needed to protect the rights, property, or safety of our crew, our clients, or the public.
Embedded content from other sites
Our service area section includes an embedded Google map, and the site loads web fonts served by Google. When your browser loads those, Google receives your IP address and may set its own cookies, the same as if you had visited a page on their site directly. Their handling of that data is governed by Google's own privacy policy, not this one.
Pages on this site may also link out to Google Maps and to our reviews. Following a link takes you to a site we do not control and this policy no longer applies.
Cookies
We do not use advertising cookies or third-party tracking pixels on this site. Embedded content described above may set its own cookies. Most browsers let you block or delete cookies in their settings, and the site will still work if you do.
How long we keep information
We keep inquiries and job records as long as we have an active or recent working relationship with you, and afterward only as long as we reasonably need them for business and record-keeping purposes. If you would like your information removed sooner, contact us and we will take care of it.
Your choices
- Ask us what information we hold about you
- Ask us to correct information that is wrong
- Ask us to delete your information
- Ask us to stop contacting you
Email or call us using the details below and we will handle it.
Children
This site is meant for adults arranging tree work on a property. It is not directed at children under 13, and we do not knowingly collect information from them. If you believe a child has sent us information, contact us and we will delete it.
Security
The site is served over an encrypted connection and form submissions are transmitted securely. No method of transmission or storage is completely secure, so we cannot promise absolute security, but we take reasonable steps to protect what you send us.
Changes to this policy
If we change how we handle information, we will update this page and change the date at the top. Continuing to use the site after a change means you accept the updated policy.
Contact us
Questions about this policy or about information we hold:
Eden Arborist
Shelbyville, Kentucky
Phone: (502) 390-2855
Email: mtedenarborist@gmail.com
Questions about your trees?
We are based in Shelbyville and work across central Kentucky. Call or email and we will talk through what you are dealing with.
Call (502) 390-2855 Email Us